Taking You Forward, Inc. is a Business Process Outsourcing (BPO) Company located in Mandaue City, Cebu, Philippines. Our founding principles are order, discipline, and control. Our partnership philosophy is “WE are YOU and YOU are US” — which explains why we can easily adapt to the mission and vision of our partners and work with them in pursuing industry leadership.
We envision becoming the premier provider of BPO services in the Philippines — delivering world-class outsourcing services and establishing a company that rewards excellence, discourages mediocrity, and is known for its high standards in quality and innovation in the global scene. We believe that the main shortcoming of companies today is simply that most of the business time is spent working “IN” the business, rather than working “ON” the business. Therefore, opportunities for growth and expansion are limited. It is our goal to provide good investment returns, not only to our shareholders, but also to our business partners. We set realistic expectations at all times.
We center on service excellence, innovation, growth, leadership, and success. We are consistent in all these areas because of our professionalism, commitment, and value proposition.
We practice Transparency, Honesty, and Integrity in all of our dealings at all times.
No Hidden Charges. No Hidden Provisions. No Surprises.
To date, we cover Australia, North America, United Kingdom, and the Asia Pacific. We capitalize on our strengths in delivering excellent services. Our business units cover four (4) major areas, that is, Customer Care, Sales, Technical Support, and Back-Office Services through the following:
• Maintaining a pool of highly qualified agents through performance-based platforms, training programs, and skill settings.
• Having highly qualified and competitive business process integrators and project planners.
• Upholding a strong global market presence.
• Having state-of-the-art IT and IS facilities and sustainable seating capacity.