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Business Process Outsourcing Services

Customer Support | Inbound and Outbound Call Center | BPO Services

Taking You Forward, Inc. offers you both inbound and outbound call center and BPO services, covering a wide range of solutions for different concerns. Through our expertise and right execution, we are able to exceed our Clients' Expectations through Sales Performance and Customer Satisfaction.
TYF, Inc. has an excellent track record of Call Center Solutions, specifically in Inbound Sales and Customer Services. We collaborate with our clients by empowering two critical success factors in managing customers:
a. Retaining existing customers by extending Quality Customer Care and Service.
b. Engaging Leads and Contacts, Qualifying and Creating New Customers for the business.
TYF, Inc. assists you by:
Performance Rates:
  • Reducing your capital and operating costs
  • Reducing your labor overheads such as insurance/benefits
  • Providing a service commitment 24/7 365 days a year
  • Working with fast turn-around time and implementations
  • Complying with industry standards on security and quality
  • Average of over 14, 000 Product Inquiries per month
  • Over 82% call-to-sale conversion rate
  • Over 99.81% Uptime
  • Average of $250.00 per sales call value
  • Average of $2.7 Million generated monthly revenue
  • Inbound Services:
    Product Sales Inquiry, Product Info Request, Order Taking, Directory Inquiry, Product Recall Management, Event and Trade Show Registration, Billing Queries, Technical Support and Help Desk Support

    Outbound Services:
    Sales and Lead Generation, Appointment Setting, Product Promotion, Service and Polling, E-Mail and Live Chat Support, Market Surveying, Account Management, Contact Information / Data Verification
    Our Competitive Edge
    We are able to deliver world-class outsourcing services with Western Executive Management, Highly Competent Staff, University Educated and Licensed/Registered Professionals in their respective fields, with exceptional fluency in the English language.