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The term “golden age” is said to be the most prosperous period of a nation. Considering the status of the Business Process Outsourcing Services of the Philippines, can we say the country is about to transcend from a third world country to a developing nation? According to studies by IBM and Everest Group, the Philippines is currently the number one provider of voice services in the world. Nonetheless, the country’s non-voice services sector is also growing rapidly, and is currently number two – internationally. Hence, it has become an important venue for industry events. The Business Processing Association of the Philippines (BPAP) recently announced the upcoming 4th International Outsourcing Summit (IOS), which will be on October 7–9, 2012. It will be a 3-day activity of plenary and breakout sessions, with over 100 esteemed industry executives, significant analysts, and top government officials. More than 500 delegates representing industry firms and clients of third-party services are anticipated to attend. IOS organizers pointed out that the Summit's discussion is said to revolve around the question: Have we entered the golden age of outsourcing? “Developments in technology, expanding demand for services, and shifts in public policy in countries that provide IT-BPO services as well as those that contract these services are creating major challenges and opportunities for the global IT-BPO industry. How is, and will, the industry respond?” BPAP executive director for industry affairs Raymond Lacdao asked. This year’s Summit will focus on amplifying the understanding of the new oars of growth as well as the challenges that come along with it. They will identify the impact it has towards the industry and the country, and how the industry will adapt to the business models and strategies, said Lacdao. The three-day Summit will feature keynote presentations by industry and domain experts, panel discussions with top industry executives from around the region and other respected and influential resource personas, gala dinners, business matching sessions, exclusive briefings, conferencing sessions, and a supplier exhibit. Last year’s Annual International Outsourcing Summit focused on providing a platform to assess progress towards development goals in the IT-BPO Road Map 2011-2016. The Road Map projects annual growth of up to 20% over the next five years. It is forecasted to produce 1.3 million direct jobs, 3.2 million indirect jobs, and US$25 billion dollars in revenue. The summit was led by 70 speakers and panelists talking to 300 international delegates. Well-timed, highly important, and persuasive panel discussions; actual participation in those discussions; and multiple networking opportunities with some of the most influential and respected IT-BPO industry leaders in the world will be the highlight in the 2012 IOS. It will also help determine the country’s standing on the BPO Industry as new competitions arise.
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